FAQ

How can we contact you?

You can reach us anytime through our Contact page using the form provided. We do our best to respond within 24–48 hours (often sooner). We’re always happy to help whether you have a question about a product or need support with your order.

What is your shipping Policy? 

To understand our shippping policy, lease visit our 'Shipping & Handling' page.

Do you offer refunds or returns?

Yes! your peace of mind matters to us. If something isn’t right, please contact us within 30 days of delivery and we’ll gladly help resolve it. Items must be unused and in original packaging.

Are your products safe for babies?

Absolutely. We carefully curate products designed for baby comfort and everyday use. While we don’t manufacture items ourselves, we work with trusted suppliers and choose products based on quality, safety, and parent practicality.

Where do you ship from?

Our products ship from trusted partner warehouses. This allows us to offer a wider variety of cozy baby essentials while keeping prices accessible for families.

Can I change or cancel my order?

If your order hasn’t been processed yet, we’ll do our best to help. Please contact us as soon as possible after placing your order.

Do you offer tracking?

Yes! Once your order ships, you’ll receive a tracking number via email so you can follow your package every step of the way.

Why shop with Cozy Mama Club?

Because we’re moms first.

Every product is chosen with comfort, practicality, and love in mind. Cozy Mama Club was created to support real moms through everyday moments — from bedtime routines to on-the-go essentials.

You’re not just shopping.
You’re joining a community that truly cares.